14/10/2025 • Discover why aftermarket care is a vital part of the sales journey, how manufacturing services have evolved, and SEW-EURODRIVE's aftercare services including predictive maintenance
If you’re a manufacturer buying a product or service from another manufacturer, engineering firm, or technology company, you want assurance that it will last you well into the future to maximise return on investment.
As manufacturing services evolve, great aftermarket care is vital, ensuring longevity, high-performance, and cost-effective maintenance as you build your product line and grow your business.
Have you previously struggled with unresponsive product providers and a low-quality maintenance service on your vital machinery equipment and technology? You’d be right to feel shortchanged – in the past, certain manufacturers have sometimes treated customer service as an afterthought, struggling to provide high levels of support post-delivery and installation of products and technology.
That’s all changing though. Over the past few years, the need for continued customer loyalty in the B2B manufacturing and engineering world has put high-quality customer service at the forefront, as firms look to retain their customer base, and gain powerful ambassadors for their brand and products.
For you, the customer, this means you’ll see extended service offerings that are more responsive to your needs, and teams that can anticipate requests before you’ve even thought of them.
Manufacturing services are evolving through digital transformation, with an emphasis on using AI and digital-twin-led technology like predictive maintenance to provide real-time data and performance insights, and proactively solve potential production line problems.
Rising customer expectations have pushed manufacturers like SEW-EURODRIVE towards more personalised servicing solutions, with our modular product systems like MOVI-C® allowing us to tailor automation technology to bespoke applications.
High-quality aftermarket care keeps both sides of the business transaction happy.
For business-to-business (B2B) manufacturers, aftermarket care is crucial for ensuring customer loyalty and creating lasting relationships that can generate more sales.
For customers, who rely on their manufacturing operations being able to run for extended periods without downtime, aftermarket care helps to keep machinery equipment running efficiently, improving their longevity and overall performance.
Ultimately, effective aftermarket care builds trust, maximises value for customers, and drives long-term success for manufacturers in a competitive market.
Tired of waiting forever to get your machinery equipment serviced? SEW-EURODRIVE offers extensive aftercare services, including our 24-hour service hotline, staffed by trained technicians and engineers who can provide immediate support for customers with questions and problems.
We also offer two predictive maintenance solutions, APPredict® and DriveRadar®, helping our customers to proactively spot potential faults in their production line before they spiral into bigger issues.
APPredict® is a web-based application for smartphones, tablets, and PCs, designed to monitor the health of gearmotors through vibration data, by taking information from wireless sensors on the gear units. It sends alerts to operators when data anomalies, such as vibrations above the ISO threshold, are spotted allowing customers to schedule maintenance when needed.
DriveRadar® meanwhile is our most comprehensive piece of predictive maintenance software. It takes data from our drives and gear motors through the MOVILINK® DDI digital motor interface and analyses it in real time, helping customers to understand how their equipment is performing. This switches maintenance from a reactive, “fix it when it breaks” approach, to something which determines exactly when action needs to be taken.
Keep your operations running smoothly long after installation with SEW-EURODRIVE's aftercare services. Email our friendly, expert team today to learn how we can increase your uptime and extend the lifecycle of your vital equipment.